Our operations and utility management staff are led by an exceptionally talented, experienced and hands on management team who keep our clients and customers as their first priority. Over our many years in the industry, we’ve built an exceptional operational capability and compliance record in facility & utility operations.
Our TCEQ licensed and certified water and wastewater operators are skilled in ground and surface water operations, plant startups and expansions. Our expertise includes:
We’ve also been instrumental in implementing pilot study programs that raise the standard of first-class operations.
Our preventive maintenance programs performed by our professional staff provides the care and servicing needed to ensure that all equipment and facilities are always maintained in exceptional operating condition. We provide systematic inspection, detection and correction of failures either before they occur or before they develop into major defects. Our preventive maintenance program also includes testing, measurements, adjustments and parts replacement, performed specifically to prevent faults from occurring. The primary goal of preventive maintenance is to avoid or mitigate the consequences of failed equipment through proactive measures, and at Si Environmental we excel in these measures for our clients.
Our staff has over 30 years of experience providing maintenance services including:
Si Environmental is one of the few organizations in our industry that performs repairs and maintenance using our own in-house teams. Our experience has shown that by utilizing in-house teams we’re able to have a single source solution for our clients, improve accountability, reduce excess costs, and provide consistently high customer satisfaction. Our in-house capabilities include:,
Our Customer Care department provides fast and efficient service to your customers. We make available a number of customer service channels including telephone, email, chat and web self-service portals. In addition, we have managers and supervisors on call 24/7 to assist with any issue that may need to be escalated to a higher level so that decisions can be made in a timely manner to enhance our customer service experience. Our customer care services include a 24/7 emergency service hotline and 24/7 customer billing service line. We closely track our performance scorecard to provide your customers with exceptional support. Our most recent metrics show:
Our primary objective in water operations is to ensure the longevity, reliability, and efficiency of your critical water infrastructure. This involves regular inspections, condition assessments, and maintenance activities to identify and address potential issues before they escalate. By integrating modern technologies and data-driven approaches, we can optimize asset performance, reduce water losses, and enhance the overall operational efficiency of your systems. Additionally, our asset management efforts support your long-term planning and investment decisions to allocate resources wisely and prioritize projects that improve service quality, sustainability, and resilience in the face of challenges like climate change and population growth. Our robust asset management practices play a crucial role in meeting the increasing demands for water services while ensuring the preservation of this precious and finite resource for future generations.
Credit Card / Recurring Credit Card Payments (Fee)
eCheck / Recurring ACH Payments (Fee)
Pay-by-Phone (IVR - Interactive Voice Response System)
Wal-Mart, Most Super Markets and Western Union Payments
Online Bill-Pay through Customer’s personal bank account (electronic)
Lockbox and Drop-box for paper checks
In-Person at our office (no cash accepted)
Regulatory Compliance
Complete TCEQ Plumbing Inspection Procedures
Pre and Post-Lot Builder Surveys with:
Sanitary Sewer Inspections that ensure that direct sewer and water tie-in is completed in accordance with plumbing regulations and District guidelines
Customer Service Inspections performed on all properties before continuous water service is provided to ensure that cross-connections do not exist and are required before transfer of service to a new resident
Backflow Prevention Assembly Tests (BPAT) (as applicable)
Swimming Pool Inspections (as applicable)
Complete A/R Backcharge Program that protects the District’s interests and reduces expenses for damages caused by others. Monthly invoices and backup photos sent to responsible parties for all damages