OUR SERVICES
Facility Operations
Surface water plants & surface water conversions
A wide range of wastewater facilities up to 11 MGD
Pump station management
Plant startups and expansions
Pre-purchase walkthroughs with TCEQ
Utility Operations
Surface water plants & surface water conversions
A wide range of wastewater facilities up to 11 MGD
Pump station management
Plant startups and expansions
Pre-purchase walkthroughs with TCEQ
Preventative Maintenance
Our preventive maintenance programs performed by our professional staff provide the care and servicing needed to ensure that all equipment and facilities are always maintained in exceptional operating condition. We provide systematic inspection, detection and correction of failures either before they occur or before they develop into major defects. Our preventive maintenance program also includes testing, measurements, adjustments and parts replacement, performed specifically to prevent faults from occurring. The primary goal of preventive maintenance is to avoid or mitigate the consequences of failed equipment through proactive measures, and at Si Environmental we excel in these measures for our clients.
Smoke Testing
Inflow/Infiltration Studies
Valve & Manhole Surveys, Sealing & Adjustments
Flow Monitoring
Lift Station Cleaning
Repairs & Maintenance
Concrete/Landscape Crews
TV/Vactor Crews
Electrical Technicians
Chlorine Technicians
Diesel Technicians
Pump & Motor Crews
Spin Doctor Crews
Excavations
24-hours Service &
Repair Hotline
Average speed to answer per call (Currently avg. 23 seconds)
Average first call resolution time (Currently avg. 126 seconds)
Online Bill Review
and Payments
Credit Card / Recurring Credit Card Payments (Fee)
eCheck / Recurring ACH Payments (Fee)
Pay-by-Phone (IVR - Interactive Voice Response System)
Wal-Mart, Most Super Markets and Western Union Payments
Online Bill-Pay through Customer’s personal bank account (electronic)
Lockbox and Drop-box for paper checks
In-Person at our office (no cash accepted)
Meter Reading
& Auditing
Near real-time reads captured via mobile devices with read analysis on-site
Digital photos attached to customer accounts on exceptions
Previous reads not visible to meter readers
All reads audited for accuracy
All exceptions are reviewed and re-read if deemed necessary
Quality control reads performed by a supervisor
Reads are tracked to ensure we maintain the highest accuracy
View meter reads and usage online
View billing history online
Performed by in-house personnel for quality control and accuracy
Billing, Collections
& Remittance
A Billing department for invoice creation and presentment with full accounting and quality controls for all billing processes
Online account options with paperless invoicing
Full delinquent activity monitoring based on district rate order
The ability to tag and/or disconnect based on simplified or complex criteria
The ability to configure payment plans or agreements based on daily or disaster recovery needs
Regulatory Compliance
Accurate and timely filing of required reports to all local, state, and federal levels
Peer review inspections
Consumer Confidence Reporting
Safety and compliance tracking
Continual training of operational staff on new rules and regulations
FEMA reporting
Developer & Builder Services
Si Environmental is one of the few organizations that has invested in dedicated staff to serve utility districts that are still in the early stages of development. Our Developer & Builder Services department represents a complete partnership with the building community including developers, builders, plumbers, sub-contractors and licensed irrigators. In our experience, this type of partnership has proven vital to the success of a development by protecting the interests of all parties. It also reduces damage to district utilities and back charges to builders.
Professional Inspections
Pre and Post-Lot Builder Surveys
Sanitary Sewer Inspections
Customer Service Inspection
Backflow Prevention Assembly Tests (BPAT)
Swimming Pool Inspections
Complete A/R Back Charge Program
24-hours Service &
Repair Hotline
24/7 Emergency service hotline
Immediate and direct communication with full Operations, Maintenance and Management teams
In-House Experienced Staff to manage Customers and Facility Management Calls from Remote Monitoring and SCADA systems
Email Response Services are available around the clock
Overflow calls are routed to dedicated trained personnel at local answering service provider for extreme circumstances to ensure all calls are responded to.
Emergency Response Team is on-site in Rosenberg 24 hours a day, 7 days a week, 365 days a year to assist our customer base.
Asset Management
Storm Water
Management
Water Quality
Improvement Strategies
As a leading water operations company, we are committed to enhancing your water quality through a range of innovative and effective strategies. Our dedicated team of experts employs cutting-edge technologies and advanced treatment processes to remove contaminants, ensuring that the water we deliver surpasses all regulatory standards for safety and purity. Through continuous water quality monitoring and analysis, we can promptly identify any deviations and respond with appropriate corrective actions. As part of our core services, we offer tailored solutions to address specific water quality challenges faced by different communities and industries, all while promoting sustainable practices and fostering a culture of water conservation. Our unwavering commitment to water quality improvement empowers our clients to enjoy clean, reliable, and safe water, creating a positive impact on public health, the environment, and overall quality of life.
